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Spam Processing Tool
Pursuant to our Anti-Spam policy, Domain Club provides a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all domain names, Customers and Sub-Resellers, who indulge in spamming.
Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints can be Suspended.
Note
You are required to setup an Abuse E-mail Address and an Abuse Desk Signature for the purpose of sending these e-mails.
Additional Information
Setting up an Abuse E-mail Address and an Abuse Desk Signature
By default, these would be pre-filled with your Reseller Username (E-mail Address) and a default Abuse Desk Signature.
Processing Spam Complaints
Login to your Reseller Control Panel. 1
In the Menu, point to Tools and click Spam/Abuse Processing.
On this page, you would find a form in which you need to enter the domain name for which you received a complaint and the complainant's e-mail address, in comma separated format.
For example, spammingdomain.com,reporter@domainname.com
Multiple domain names can be listed on separate lines. Thus, if you receive spam complaint for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -
spamdomain.com,abc@somedomain.com
toomuchspam.com,xyz@domainname.com
spamdomain.com,pqr@mydomain.comNoteThe spamming domain name and the complainant e-mail address combination is unique. Thus, a complainant can complain for a particular domain name only once, while there can be multiple complaints for the same domain name from different complainants (e-mail addresses), and the same complainant can complain for different domain names.
Using this tool, you can process spam complaints for domain names under your direct Customers as well as your entire Sub-Reseller chain.
On submitting the above, you would be shown the following information for each of the submitted domain names:
Total Number of spam complaints received for the domain name
Following details of the Customer:
Customer Name
Total spam complaints for all the domain names registered by this Customer
Total domain names under this Customer, for which spam complaints have been received
Total domain names under this Customer
Following details of the Sub-Reseller:
Sub-Reseller Name
Total spam complaints for all the domain names registered by this Sub-Reseller
Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received
Total (Active + Suspended) domain names under this Sub-Reseller
Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -
Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received) / (Total (Active + Suspended) domain names under the Sub-Reseller) * 100
Registrar of the domain name
Clicking the domain name will bring up its Order Details view in a pop-up window.
From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, a Suspension Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.
You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints received for it. For example, you may Suspend any domain name for which you get more then 5 spam complaints.
NoteOnly those domain names can be selected for Suspension which are not already Suspended.
Both Warning Mails and domain name Suspension Mails are fully-branded and sent
from the parent Reseller's Abuse E-mail Address to the immediate Sub-Reseller's Abuse E-mail Address,
from the immediate parent Reseller's Abuse E-mail Address to the Customer Username E-mail Address, and
from the Abuse E-mail Address of the Reseller who processed the spam complaint to the domain name's Registrant, Admin, Billing and Technical Contact E-mail Addresses (if different from Customer Username E-mail Address).
A response is sent to the complainant, from the Abuse E-mail Address of the Reseller who processed the spam complaint.
In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a Cease Account Mail is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances:
Customer - in case the Customer has more than 3 spamming domain names.
Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.